CEC Client Concierge (Cayman Islands, Full Time)

Client Concierge (Cayman Islands, Full Time)

Job Description

Cayman Enterprise City (CEC) is an award-winning development project which consists of three special economic zones focused on attracting knowledge-based and specialized-services businesses to set up a physical presence in the Cayman Islands. The zones included within CEC are Cayman Tech City, Cayman Commodities & Derivatives City, and Cayman Maritime & Aviation City.

Your role
The employee will be involved in daily activities of supporting CEC members and their requirements which may include carrying out basic reporting, showing a technical aptitude in helping CEC members set up their office equipment, keeping updated inventories and supporting in the organisation with monthly community events.

Responsibilities

• Assist the client services team in managing client requests and maintaining relationships.
• Handle client inquiries and requests promptly and professionally.
• Collaborate with cross-functional teams to ensure the smooth execution of client requests.
• Participate in team meetings and take notes, summarizing key points.
• Assist in data entry, record-keeping, and database management.
• Perform other administrative tasks as needed to support the team.
  
  

• Over one year of previous customer service experience.
• Pleasant personality and superior written and verbal communication skills
  are essential.
• Must have a service-oriented mindset and be capable of making every
• Working knowledge of basic office equipment, including printers, scanner,
  copiers, etc.
• Must exemplify strong organisational skills and attention to detail.
• Excellent computer skills and proficiency in Microsoft Office, including
  Word, Outlook and Excel.
• Possess a positive attitude and be willing to be a part of the team.
• The candidate must be able to work special events on evenings and
  weekends as required.
• The employee is required to be punctual and present in a professional
  manner while attending to duties.

Our team
You’ll be part of the Client Experience Team. We’re responsible for gathering and analyzing customer feedback, using it as an important input for ensuring a positive customer experience.  This helps ensure that the customer’s needs, and the impact on the customer, are important considerations for all discussions, development, and decisions at all levels of the company and in every department. Our work is essential to the company’s sustainability and ambition.