CyberSandbox - Troubleshooting 101

The IT Support Playbook

Wednesday, 29 October 2025 • Signal House off Fairbanks Road • 5:30pm Doors Open • Free Admission • A Pathways in Tech Event
with Jaxon Stewart, Technical Support Specialist at Cayman Enterprise City (CEC)

In this session, we’ll explore the structured thinking behind every great Computer Support Specialist. You’ll learn how to approach technical issues with a clear, repeatable flow: diagnose, test, and fix.
 
Walk through common real-world support tickets like “network down,” printer errors, and password resets, showing how to identify root causes and resolve them efficiently. You’ll also get a practical look at escalation paths, Service Level Agreements (SLAs), and how IT teams collaborate to keep systems running smoothly.

RSVP by filling in the form below ↓ 

About Instructor

 

• Jaxon Stewart is the Technical Support Specialist at Cayman Enterprise City, where he brings a strong foundation in computing, IT support, and systems integration to his role. A graduate of London Metropolitan University, Jaxon holds a Bachelor of Science in Computing. With hands-on experience in IT support and systems maintenance, he has developed solid expertise in troubleshooting, hardware setup, and end-user support. At Cayman Enterprise City, Jaxon supports a wide range of tech infrastructure needs, regularly engages in hands-on hardware support, and assists with day-to-day technical support for both clients and CEC corporate staff. He works closely with clients to advise on and implement tailored tech solutions, ensuring smooth project rollouts and ongoing operational reliability.

Learn more about the CyberSandbox initiative here.
Have a question? Email innovate@enterprisecayman.ky for details.