Audio Visual Supervisor (Cayman Islands, Full Time)
Job Description
Location: Cayman Islands, Full Time
Job Purpose
Supervise and manage the required AV equipment inventory and maintain inventory. Ensure that all set up and tear down for the events is done according to the Event Orders; supervise, schedule, train, and develop AV technicians and be a role model for them. Be in contact with Clients to ensure upsell of Audio-Visual Visual equipment and services. Manage vendor contacts and contracts efficiently; review and prepare month end financial documentation. Ensure adherence to quality expectations and standards; identify, recommend, develop and implement new ways to increase organizational efficiency, productivity, quality and safety. Must be able to lift, pull, push over 50 pounds and be able to work in hot humid weather conditions.
Job Dimensions
Verify that AV equipment needed is in the inventory before event. Set-up, operate, and troubleshoot all equipment, devices, and systems. Ensure all equipment is fully operational, repair/clean when necessary. Tape down/dress loose wire/cable. Label broken equipment. Check delivered equipment and room set-up against Banquet Event Order. Communicate additions or deletions to flowsheets. Break-down, remove, and secure equipment. Set-up and maintain property’s portable audio system. Operate and maintain house audio system. Assist and instruct guests/customers regarding proper usage/operation of AV equipment. Up-sell AV services. Monitor equipment operation. Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.
Assist management in hiring, training, motivating and coaching employees; and serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow company policies and procedures. Report accidents, injuries, and unsafe work conditions; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language and prepare and review written documents accurately and completely. Answer telephones using appropriate etiquette. Develop and maintain positive working relationships, support team to reach common goals, and listen and respond appropriately to employees’ concerns. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually inspect tools, equipment, or machines. Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Enter and locate information using computers/POS systems. Move up and down stairs/service ramps. Perform other reasonable job duties as requested by Supervisors.
Qualifications and Education Requirements
- Education: High School diploma or G.E.D. equivalent.
- Related Work Experience: At least 3-4 years of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience Required. Audio Visual including computers and computer software
- LCD projectors, screens, LED Panels, audio production, power, power distribution, video production, video distribution system, rigging, truss building, Stage lighting, area lighting, décor lighting, internet, office equipment and phone setup
- Previous Supervisory experience is preferred
- Strong skills in Communication, Problem-solving, Customer Relations
- Ability to work evenings, weekends and public holidays as needed
- Ability to work with a diverse team and multiple cultures
- 4 years minimum experience in Audio Visual, theatrical, industrial hotel or entertainment environment required.
- MVP Level 3 Training certificate or equivalent.
Interested candidates should apply on Marriot Careers.
